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SURVEY

CUSTOMER SATISFACTION SURVEY

Issue No: 01

Issue Date: 03/01/2013
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PERFORMANCE CRITERIONS

We kindly invite you to participate in a brief survey. Please, rate the following main topics of our service. Your input on these topics will help us determine where to focus our efforts. The survey takes no more than five minutes to complete.

 

Very Bad Bad Average Good Very Good

1 - Operational efficiency of our cabin crew

Please select.

2 - Operational efficiency of our flight-deck crew

Please select.

3 - Technical efficiency of our aircrafts

Please select.

4 - Accessibility when needed

Please select.

5 - Corporation and coordination between IZAIR&you

Please select.

6 - Flexibility to the possible schedule changes

Please select.

7 - Our on time performance

Please select.

8 - Our Quality and Flight Safety approach

Please select.

9 - Satisfaction level of your guests about our services

Please select.

10 - General efficiency of our quality of service

Please select.
Please comment on your answers, particularly in areas where you are dissatisfied (especially on “Very Bad” and “Bad” evaluations) and please write your suggestions.
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COM-F-004   Rev No:01   Rev Date:11/12/2012 Page 1/1
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